Concierge

Local Support for a Seamless Stay

Practical help on the ground for owners, their families and their guests.

Before you arrive

Tell us your flight and we will have the house opened, cleaned, cooled and stocked. Arriving to a prepared home after a long flight is the difference between a holiday that starts well and one that starts with a supermarket run.

While you are here

  • Airport transfers and private drivers
  • Housekeeping, laundry and in-villa chefs
  • Restaurant, boat and island tour bookings
  • Car and scooter rental through operators we know
  • Help with anything that needs Thai language

The paperwork side

Visas, bank accounts, utility transfers, insurance renewals and dealings with local offices are all easier with someone who does them regularly. We can accompany you, or handle them under authorisation.

For your guests

If your property is rented out, your guests get the same support. Guests who are looked after leave better reviews, and better reviews are what fill next season.

EllaJames team with clients in Krabi

Frequently Asked Questions

Which areas do you cover?

We manage properties across Krabi province, including Ao Nang, Klong Muang, Nong Thale, Sai Thai and Krabi Town. If your property is outside these areas, contact us and we will tell you honestly whether we can service it properly.

What does property management actually include?

Regular inspections with photo records, supervision of gardeners, pool and cleaning staff, utility and tax administration, key holding, emergency response, and a written report after every visit. You approve any spending on your property before it happens.

How much does your service cost?

Fees depend on the property type, its size and the level of service you need. We prepare a written quotation after the first assessment visit, with no obligation.

Can you manage my property while I live abroad?

Yes. Most of our owners are based overseas. We communicate by email, LINE and WhatsApp, and send photo reports so you can see the condition of your property without flying in.

Do you handle both long-term and holiday rentals?

We do. Long-term tenants give you steady income with less turnover; holiday rentals can earn more but need more day-to-day work. After seeing your property we will recommend the option that fits it best.

How often will I receive reports?

You receive a report after every inspection visit and a monthly summary of income and expenses. Urgent issues are reported to you the same day they are found.

What happens if something breaks?

We assess the problem, get quotations from contractors we have worked with before, and send them to you for approval. For genuine emergencies such as a water leak, we act first to limit damage and inform you immediately.

How do we get started?

Contact us through the form on this site, by phone or on LINE. We arrange a visit to your property, discuss your goals, and send a written proposal. There is no charge for the first assessment.

Let us take care of your property

Tell us about your property in Krabi and we will come back with a tailored management plan.

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